The English Heritage New Model Essay Example | Topics and Well Written Essays - 1750 words

The English Heritage New Model - Essay Example There is a risk of losing the fabric of historic assets if no measures are taken. In an effort to introduce a long-term sustainability program, the English Heritage has developed a business plan that will be implemented to address the emerging issues. The new model has the capacity to address some of the problems affecting the national heritage collection. However, a close analysis of the business plan reveals that it has some weaknesses that require immediate addressing if it is to be successful.   The government and the English Heritage have focused on the benefits associated with the new business plan, especially the aspect of reversing the current condition of the national heritage collection. The government has committed itself to allocate a total sum of  £80 million. Moreover, the English Heritage will rely on third parties who will contribute towards the conservation of the national heritage collection. However, a close analysis reveals that the government support of providing  £80 million will not be sufficient to support the business plan. Notably, the viability of the business plan determines whether the English Heritage will register remarkable outcomes.1 Any successful business plan must have realistic financial planning. If the budget allocation and financial planning are inappropriate or insufficient, the viability of any business plan is limited. Evidently, the  £80 million set aside by the government do not surface to address all the conservation costs that are likely to result effectively. There is a possibility that the project may fail because of insufficient funds. Although the government believes that the business plan is self-sufficient and realistic, there is a need for concern because financing the projects sufficiently will determine the expected outcomes.

Analyse current issues facing schools, teacher and the education Essay

Analyse current issues facing schools, teacher and the education system and evaluate the impact these issues have on the school and the wider community - Essay Example ain homework in a wider way, several researchers explain that the teachers provide few educational tasks to their students during the non-instructional time. According to the report of L.A. Country High School (2014), homework is having an influence on the educational development of the students in the US. From a generalised viewpoint, homework can be described as an important quality task, which is assigned by the teachers to apprentices as a measure of their regular progress and as a tool to identify the developmental needs throughout the process. Homework is mainly instructed by teachers to be completed during the free hours for students at home, which also makes it a difficult process to be mentored and monitored. Based on this notion, Hendrickson (2012) argues that in the modern educational era, the actual importance of importance of homework in the student’s life remains to be obscure and unclear, especially in subjects like maths. Correspondingly, this essay focuses on obtaining an in-depth understanding regarding the importance of homework in the modern educational system and the challenges it presents thereto. In this regard, the study also emphasises the impact of homework on students, teachers and parents. In addition, an analysis has been conducted with the aim of determining the issue relating to whether the system of homework should be banned. When arguing on the banning of homework, Provenzano & Yue (2011) affirmed that it is an inseparable part of the educational life of the students in Japan when learning English. Notionally, homework is determined as a bridge of creating interaction between school and home. It is in this context that the research conducted by Office for Standards in Education (Ofsted) revealed teachers, parents and school leaders, to consider homework as a valuable educational tool for enhancing the key skills of the students that include their cognitive skills and interpretation skills (Falch, 2011). Commonly, in the modern

A Review Of Personal Loans Commerce Essay

A Review Of Personal Loans Commerce Essay If you already have a personal loan, the chances are that it is costing you more than it should. Even though there are a number of great opportunities to make your money work harder, most people dont bother changing their loan and stick with a loan rate that doesnt reflect the best deal. By using our search tool to compare loans, you can compare offers available from loan providers in the UK including both personal loans and homeowner loans. A loan is an amount of money you borrow from your bank or any financial institution, usually over a fixed period of time, which is repaid at regular intervals. Interest is charged and added to the original loan amount, and other charges, such as an Administration Fee, may apply to the loan as well. Generally, there are 2 types of loans secured and unsecured loan. Secured loans are secured against the mortgaged property. Secured loans usually ranges from  £3,000 to  £50,000, although some lenders will consider lending up to  £100,000. The amount borrowed is repaid monthly over a term agreed at the outset, ranging between three and 25 years. Unsecured loans can be taken out without offering the lender any security. Unsecured personal loans are available for a range of different amounts and repayment terms. Larger loans such as those for over  £10,000 can usually be taken over longer terms, for example between seven and 10 years, and the maximum you can borrow is about  £25,000. Payday loans are short-term borrowing solutions aimed at those facing an immediate financial difficulty. If you find yourself short of cash towards the end of the month, you can apply for a same-day payday loan, usually lasting for 31 days and are generally available for amounts between  £100 and  £1,000. The interest rates on payday loans are much higher than those on most other types of borrowing. The most common personal loans are fixed, which means repayments are set at a certain amount over a set period of time. Variable loans are also available, although this means that your interest rate is dependent on the bank base rate and could fluctuate. When choosing a loan you should pay careful attention to the APR, the Annual Percentage Rate, this is important because it tells you how much you are paying back. Secured loans Secured loans are secured against the mortgaged property. Secured loans usually ranges from  £3,000 to  £50,000, although some lenders will consider lending up to  £100,000. The amount borrowed is repaid monthly over a term agreed at the outset, ranging between three and 25 years. Unsecured loans can be taken out without offering the lender any security. Payday Loans Payday loans are short-term borrowing solutions aimed at those facing an immediate financial difficulty. If you find yourself short of cash towards the end of the month, you can apply for a same-day payday loan, usually lasting for 31 days and are generally available for amounts between  £100 and  £1,000. The interest rates on payday loans are much higher than those on most other types of borrowing. Payday loans are intended only as a short term arrangement. As with an overdraft, payday loans should not be seen as a long term solution. Mortgages A mortgage is a large loan secured against your home, usually for a standard term of 25 years. Remember that a mortgage is a secured loan, which means that the lender could take your home away if you do not keep up with payments. There are two main ways you can repay your home loan, either through a Repayment scheme or an Interest Only scheme. Repayment: This means that you pay back the capital and the interest of your mortgage on a monthly basis. Interest Only: This means you pay off the interest on your mortgage, but not the actual lump sum or capital you owe. What is Remortgaging? This is the process by which a m ortgage on a property is moved from one lender to another. The new mortgage is used to repay the existing lender and at the same time additional funds may be raised for other purposes. Re-mortgaging has become an increasingly popular way to take advantage of the competitive deals offered by lenders to attract new business. If a re-mortgage is being considered then careful attention should be paid to the costs associated with arranging the re-mortgage as well as the savings to be made on the monthly repayment (the costs can sometimes erode any savings to be made). A check should also be made with the existing lender to ensure that there are no early redemption charges. Credit Cards: If you already have a credit card with an outstanding balance, the chances are that it is costing you more than it should. Even though there are a number of great opportunities to make your money work harder, most people dont bother changing their credit card and stick with a credit card that doesnt reflect the best deal. By using our search tools to compare credit cards, you can compare the best offers available from all credit card providers in the UK including the leading 0% balance transfer credit cards and 0% purchase credit cards. Credit Cards offer an easy and flexible way of borrowing for our everyday needs and pay it back in monthly payments. Credit cards offer a safe and convenient way to pay for goods and services both in the UK and abroad, particularly if you are purchasing over the internet, phone or by mail order. Credit Cards can be very handy when you are visiting another country, but it could cost you. The exchange rate used by Credit Card companies for transactions overseas will probably range from 0% to 2.75% above the standard exchange rate. Cash back credit cards pay you a percentage rebate on the money you spend on the card. Cash back credit cards are most profitable if you pay your card balance in full every month. If you intend to keep a balance on your card, you might prefer instead to find one that offers a low interest rate. Most cash backs are calculated in the region of 0.50% to 1.00% of card spend. A prepaid card looks like a credit or debit card, and gives users the ability to purchase products and services with a card but with a crucial difference you can only spend the balance that has been preloaded onto the card. This means there is no risk of running into debt as it has no credit or overdraft facility. Money can be loaded on to a prepaid card by cash at a bank, Post Office, at Payzone or PayPoint terminals, bank transfer, through your employer or even by another credit card. Car Insurance Insurance is now available for nearly anything, covering the most important and probably the most expensive possessions in your and your familys lives: your home and its contents, your vehicle and your holiday. Depending on what youre insuring, policies and premiums will differ greatly some will be short-term and cover only emergencies, while others like motor or house and contents insurance will be more long-term in nature and will likely adapt to your changing circumstances during the term of your policy. Car insurance is a legal requirement because cars have the capacity to seriously damage property or injure people and you need to be insured to pay for any accidents you cause. There are three common types of car insurance and each offers a varying level of cover. They are: third party, third party: fire and theft, and comprehensive. Third party insurance covers the minimum required by law. It pays compensation to anyone else who was injured or had their car and property damaged. Third party: fire and theft insurance offers all of the protection that a standard third party policy does but also pays out compensation for damage done to your car by fire or theft. Comprehensive insurance offers the same level of protection as fire and theft but also protects you against accidental damage. Comprehensive cover usually covers personal belonging in the car as well. Home Insurance Insurance is now available for nearly anything, covering the most important and probably the most expensive possessions in your and your familys lives: your home and its contents, your vehicle and your holiday. Depending on what youre insuring, policies and premiums will differ greatly some will be short-term and cover only emergencies, while others like motor or house and contents insurance will be more long-term in nature and will likely adapt to your changing circumstances during the term of your policy. Home insurance are of 2 main types: buildings insurance contents insurance. Buildings insurance are those policies that cover the actual building you live in Contents Insurance are those policies that cover the contents of your property. You can buy a single policy that covers you for both, but treat them as two separate policies. It is very important for you to let your insurers know the complete details of your property, even if the policy ends up costing you more. It is important for you to have a policy that meets all your requirements while taking on your home insurance including fire, burglary, frozen pipes, extensions, storms, floods, etc., Bike Insurance : Insurance is now available for nearly anything, covering the most important and probably the most expensive possessions in your and your familys lives: your home and its contents, your vehicle and your holiday. Depending on what youre insuring, policies and premiums will differ greatly some will be short-term and cover only emergencies, while others like motor or house and contents insurance will be more long-term in nature and will likely adapt to your changing circumstances during the term of your policy. Bike theft is one of the most common type of vehicle theft and as such it is a wise investment to insure your bike. However bike insurance does not just cover you against theft, it also covers any damages that an accident (or delinquency) may cause to your bike or to yourself. Insurance companies tend to offer three main types of cover for your bike. 1) Third Party Only Bike Insurance This is the most basic level of motorcycle insurance cover available and covers you for third party death, third party injury and third party property damage. 2) Third Party Fire and Theft Bike Insurance This cover covers all of the above plus fire and theft cover and miscellaneous damage to your bike/motorcycle (subject to policy conditions). 3) Comprehensive Bike Insurance This insurance covers both of the above plus accidental damage to your bike/motorcycle. Travel Insurance Insurance is now available for nearly anything, covering the most important and probably the most expensive possessions in your and your familys lives: your home and its contents, your vehicle and your holiday. Depending on what youre insuring, policies and premiums will differ greatly some will be short-term and cover only emergencies, while others like motor or house and contents insurance will be more long-term in nature and will likely adapt to your changing circumstances during the term of your policy. Home insurance are of 2 main types: buildings insurance contents insurance. Buildings insurance are those policies that cover the actual building you live in Contents Insurance are those policies that cover the contents of your property. You can buy a single policy that covers you for both, but treat them as two separate policies. It is very important for you to let your insurers know the complete details of your property, even if the policy ends up costing you more. It is important for you to have a policy that meets all your requirements while taking on your home insurance including fire, burglary, frozen pipes, extensions, storms, floods, etc., Life Insurance Insurance is now available for nearly anything, covering the most important and probably the most expensive possessions in your and your familys lives: your home and its contents, your vehicle and your holiday. Depending on what youre insuring, policies and premiums will differ greatly some will be short-term and cover only emergencies, while others like motor or house and contents insurance will be more long-term in nature and will likely adapt to your changing circumstances during the term of your policy. A life insurance policy is a long-term commitment. Life assurance is a policy provided by an insurance company that pays your family either a lump sum or a series of smaller sums in the event of your death. There are several types of life insurance: Level term insurance designed to pay out a sum of money if the policyholder should die during the policys term. The sum assured is guaranteed and remains unchanged throughout the term. Decreasing term life insurance i.e. mortgage protection cover where the sum decreases during the policy. It is regularly used to protect capital and interest repayments on a mortgage. Renewable term insurance On the expiry date there is an option to continue without a health review. Convertible term insurance Level term insurance with the option to revert to whole life or endowment insurance. Increasing term insurance Due to inflation the value of money declines each year. Consequently, this form of insurance combats that with an escalating sum assured. Index linked term insurance Some insurers provide the option for the premium to be increased each year in relation to the Retail Price Index. Income Protection Income protection insurance is taken out against the payment of a debt ie it promises to cover your repayments (whether it is a loan or credit card debt) in the event that you lose your income due to unemployment, illness or an accident. Accident, Sickness and Unemployment You can be covered for accidents, sickness or involuntary unemployment. This cover does generally have exclusions for sickness and unemployment. Exclusions for accident and sickness can include: Any existing physical or medical condition of which you were aware on the date of signing the application form. Any disablement for which you had received treatment or advice during the 12 months immediately preceding the start date of insurance. Any disablement for which medical evidence has not been provided by a registered medical practitioner. Exclusions for unemployment can include: Unemployment resulting from industrial action, misconduct, voluntary unemployment or redundancy, and resignation. Unemployment which you were already aware of when signing the application form. If you are not registered as unemployed or not seeking alternative employment. Any unemployment which is a normal incident or seasonal occurrence in your occupation. Accident Sickness You can choose to be covered incase you have an accident or become ill and you are unable to work. You should remember that policies will exclude cover for the following: Any existing physical or medical condition of which you were aware on the date of signing the application form. Any disablement for which you had received treatment or advice during the 12 months immediately preceding the start date of insurance. Any disablement for which medical evidence has not been provided by a registered medical practitioner. Unemployment Only You can choose to be covered in case you become unemployed. This cover is generally only available if you have been employed/self employed continuously for a set time period. Exclusions can include, unemployment: Resulting from industrial action, misconduct, voluntary unemployment or redundancy, resignation. Which you were already aware of when signing the application form. If you are not registered as unemployed or not seeking alternative employment. Which is a normal incident or seasonal occurrence in your occupation.

Americas Economy Today Essay -- essays research papers

America’s Economy Today   Ã‚  Ã‚  Ã‚  Ã‚  With all the bad publicity about the economy nowadays anyone with access to a TV, magazine, or newspaper should be somewhat familiar with the current economic crisis here in America. It seems like the Dow Jones Industrial Index and the S&P 500 Index are dropping lower every day, not to mention the poor condition of tech stocks listed in Nasdaq. Here’s some current stock market figures that display the markets current deterioration: The Nasdaq index lost 8 percent of its value, putting it nearly two thirds off its peak last year, the Dow Jones index closed below 10,000, ending its biggest one-week point drop in 11 years, the S&P 500 index is now down 25% from its peak last March. This marks the start of the first bear market in half a generation.   Ã‚  Ã‚  Ã‚  Ã‚  The future certainly looks grim just by looking at the major index’s performance, but that is not the only thing we have to worry about. Consumer spending fuels two thirds of the economy and consumer confidence fuels consumer spending. So far this year, consumer confidence has been dropping drastically. People have still been spending at about an average rate, but as the market continues this downward spiral people will definitely begin to hold onto their money a little tighter.   Ã‚  Ã‚  Ã‚  Ã‚  Everyone knows about the big tax cut George Bush is promising us, but how much will it really help the economy? The Bush administrati...

Thinking Outside the Idiot Box

Dana Stevens’ essay, â€Å"Thinking outside the Idiot Box†, was first published in Slate on March 25, 2005, is a counter argument to â€Å"Watching TV Makes You Smarter† an article written my Steven Johnson that says watching complicated TV shows make you smarter when in reality you’re just watching complicated TV shows. She mainly disagrees with Johnson’s opinion that figuring out the complicated plots of the TV shows sharpens one’s cognitive skills. In her view, those entangled plots not only compel one to watch even more TV, they also weaken one’s skills to think because many shows overload one’s mind with quick-paced facts. Stevens 295-6) She also states that Johnson overlooks the Muslim terrorist and tortures in the show â€Å"24†. She points out that many people think watching TV is ok especially if it’s a nature show. Stevens also discusses a trip to the airport where she saw quite a few people surrounding a nature showing. The author contemplated whether or not the nature show was acceptable because travelers were still â€Å"spacing out† while watching it, so what is the difference between violent shows like â€Å"Animal Face Off† which contains bloods guts and gore and a â€Å"regular† nature show is peaceful and entertaining. Stevens 297) She is wondering why â€Å"spacing out† is ever positive: â€Å"A football game in a bar is zapworthy, but spacing out to leopards in the Qantas terminal is A-OK? † (Stevens 297). Next she says that children are fresh meat for the marketing industries by making shows that catch their eye. She is basically claiming that there are many people who are offended by many things, and each person needs to be sensitive to what they play on their TVs. In conclusion, Stevens believes that TV is neither beneficial nor it is harmful for our minds; it is only there to entertain us. (298)

Internship on Hotel Industry

INTERNSHIP REPORT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION DONE BY HARIPRASATH M 11BBA0071 IN HOTEL SHEVAROYS PRIVATE LIMITED. UNDER THE GUIDANCE OF PROF. C. M. MARAN Professor, VIT Business School SEPTEMBER 2012 CERTIFICATE This is to certify that the Internship report submitted by Hariprasath, Reg. No 11BBA0071 to VIT Business School, VIT University Vellore in partial fulfillment of the requirements for the degree of Bachelor of Business Administration is a bonafide record of work carried out by him under my supervision.The contents of this thesis, in full or in parts have not been submitted in any form to any other institute or university for the award of any degree or diploma. Faculty Guide Programme Manager Internal Examiner External Examiner DECLARATION I, Hariprasath M, Reg. No 11BBA0071, a Bonafide student of the VIT Business School, VIT University, Vellore, hereby declare that the Internship Report submitted in partial fulfillment of the requirements of the Degree of Bachelor of Business Administration of the VIT University, is my original work. Date: Place: VELLORE Hariprasath. M ACKNOWLEDGEMENT I would like to extend my sincere thanks to Prof.J. Naga Venkata Raguram (Programme Manager), VIT Business School, VIT University, Vellore. I would like to express my sincere gratitude to my company guide, Mr. Umar sheriff, General. Manager, Hotel Shevaroys. , Yercaud for guiding me throughout my summer internship work. His encouragement, time and effort are greatly appreciated. I would like to thank my faculty guide, Prof. C. M. Maran , Professor, VIT Business School for all his valuable inputs and constant support towards me throughout my internship and providing me an opportunity to learn outside the class room and constantly motivating me to give my best.It was a truly wonderful learning experience. I would also like to thank my parents for supporting and encouraging me to complete the projec t. I would also like to thank all the respondents who offered their opinions and suggestions and sometimes critical views throughout the internship tenure which made me constantly update and made myself to undergo a successful training. Date: Place: Vellore Hariprasath. M CONTENTS 1. Introduction| 06| 2. Industry profile| 07| 3. Company Profile| 08| 4. Major players in hotel industry of Yercaud| 11| 5.Organizational structure of Hotel Shevaroys. | 12| 6. Several Departments of Shevaroys| 13| 7. Finance and Human Resources Department| 14| 8. Food and beverages department| 15| 9. Housekeeping department| 18| 10. Marketing department| 20| 11. Front office department| 24| 12. SWOT Analysis| 26| 13. Recommendations | 27| 14. Conclusions| 28| 1. INTRODUCTION Hotel Shevaroys is one of the finest restaurants in the hill station of Yercaud. It scores seventh rank in performance in compared with other the hotels in Yercaud surveyed by a traveler website.Since in the year 1971 in earns good na me in the society by providing quality food as well as taste. This report provides you the story Indian hotel industry and a detailed view of hotel Shevaroys. The study report makes a way to comprehend the structure and functions of the organization in a restaurant. The internship report pacts with the organizational functions and performance of hotel Shevaroys In this report, I have studied the performance process that is being carried out in the company. The first part of my report shrinks with a detailed organization study.It includes the industry profile, company’s profile, company’s activities and operations, organizational structure, etc. This section gives a exhaustive information about the company and the nature of its functioning. The second part deals with performance and functioning of various departments such as finance, human resources, food and beverages, front desk, resident departments sections. In this section, I have given a brief description towards the sections of functioning. In the third part of my report contains my findings, suggestions and conclusion. 2. INDUSTRY PROFILEThe size of Indian hotel industry is $20 billion. Thirty percent of the sector is organized. An additional 20 international brands are expected to come to India in the next two years. Within the sector that is organized, the 5-star hotel segment contributes 58 per cent. After witnessing exceptionally bad years in FY09 and FY10 due to the global economic slowdown and terror attacks, the Indian hotel industry appears to be now on a path of slow recovery. Foreign tourist arrivals (FTAs) to India surged from 5. 11 m in 2009 to 5. 58 m in 2010, thereby resulting in an increase of 9. 3% Yo-yo.India occupies the sixty-eighth position among the top tourist destinations in the world, according to the travel and tourism competitiveness report 2011. To encourages the tourism sector, the government in recent times, has taken some measures which will benefit the sector . In the general budget for 2011-12, Rs 11. 7 bn for development of tourism infrastructure and promotion of tourism was allocated. This figure is higher by Rs 1. 0 bn compared what was allocated in the previous year. The Centre and states are also working out a PPP (Public-Private-Partnership) model to increase hotel capacity.Government of India increased spend on advertising campaigns (including for the campaigns ‘Incredible India’ and ‘Athithi Devo Bhava’ – Visitors are like God) to reinforce the rich variety of tourism in India. The ministry granted tourist visa on arrival (T-VoA) for the citizens of tourist destination and undertook various measures, such as stepping up vigilance in key cities and at historically important tourist sites. The tourism ministry has envisaged a budgetary allocation of Rs 200 billion in the Twelfth Five Year Plan.According to the latest Tourism Satellite Accounting (TSA) research, released by the World Travel and Tour ism Council (WTTC), the demand for travel and tourism in India is expected to grow by 8. 2% between 2010 and 2019. This will place India at the third position in the world. India’s travel and tourism sector is expected to be the second largest employer in the world. Capital investment in India’s travel and tourism sector is expected to grow at 8. 8% between 2010 and 2019. The report forecasts India to get more capital investment in the travel and tourism sector and is projected to become the fifth fastest growing business travel estination from 2010 through 2020. 3. COMPANY PROFILE The beginning: In the year 1971, Mr. N. Ramasamy Udayar, a freedom fighter and industrial list of Salem bought a British Bungalow situated amidst 14 acres of lush green coffee plantations and converted it into a guest house with just 4 rooms and a small kitchen to cater to the then rare visitor of Yercaud. Being a strong visionary, he sensed the potential for growth of the tourism industry i n Yercaud which inspired him to set path in the expansion of the property.Consequently, in the year 1972-73, the small guest house blossomed into a hotel with the addition of 8 more rooms and a restaurant making Hotel Shevaroys the first fully operational hotel on the hills. At the advent of 1979, Mr. Udayar introduced the concept of individual cottages to accommodate the elite and wealthy who sought luxurious accommodation. With the commencement of 11 uniquely designed and well-appointed cottages, Hotel Shevaroys set the trend of offering villa style accommodation which became the most sought after and favorable type of stay in Yercaud.By this time, Hotel Shevaroys was the first to have its own licensed permit room and added more food & beverage outlets to its portfolio. The journey: The year 1991 witnessed the succession of the management by Mr. R. Devadass, the third son of Mr. Ramasamy Udayar. Being a young and energetic graduate in Arts as well as Law, Mr. Devadass spruced up t he operation of the entire hotel. This paved way for Hotel Shevaroys to grow leaps and bounds to be the premier hotel of Yercaud today standing with 80 rooms, 11 cottages, 4 food & beverage outlets, the majestic Lantana convention hall and an in-house supermarket.Stepping Ahead: The gradual transition of the management from Mrs. & Mr. Devadass to Mr. Prabhu Ram and Ms. Swathi Virutha is paving way for yet another era of enviable growth for this wonderful haven of hospitality. As an initial step, the hotel is undergoing a major up gradation of its appeal to meet out the demands of the modern traveler and provide the ultimate hill resort experience. Super Market: The Shevaroys Super Market, located within the hotel premises, is the ideal place to shop for your daily requirements and also grab souvenirs for your family and friends back home.Items native to Yercaud such as coffee, pepper, medicinal herbal oils and homemade chocolates are some of our best sellers. Internet & Browsing: Br oad band connectivity is available at the browsing centre here and enables you to stay connected even while on vacation! The browsing center is also equipped with photo-copying and printing facilities. In addition, an exclusive train ticket booking system is available for your convenience. Bonfire Sitting around a warm fire outdoors is a greater way to socialize and cozy up on a cool night.For those guests who’d like to enjoy this experience, we can arrange for a bonfire on the lawn (charges apply). An outdoor buffet dinner can also be organized for a group of guests. Plantation Walk Coffee is grown extensively in the Shevaroyan Hills and walking through the plantations is a great way to experience the freshness of the coffee bloom. The plantation Walk, located within the hotel, is a trail that leads its way into the vast coffee plantations and provides a close look at the coffee shrubs, the tall Silver Oak trees with Pepper vines climbing around their trunks, various ornamen tal and medicinal plants.The tall trees and shrubs are home to many birds like the bul-bul, myna and sparrows. The squirrels found here are high on caffeine-just saying†¦ Children’s Play Park An open children’s play area complete with swings, slide and see-saw et al lets your wee ones have their share of holiday fun! Recreation Room An indoor games facility located at the basement of the Lantana Hall will interest those who would like to engage themselves in a game of table-tennis, carom, chess or a host of other board games Beauty Parlor and Massage RoomHolidaying in a hill station does not have to mean forgoing the regular facial, hair cut or trim. Separate beauticians for gents and ladies are available throughout the day at your service. The masseurs are experts in massaging your body to rejuvenate and tone up your tried muscles with a wide assortment of Ayurveda and Swedish massages OBJECTIVES OF HOTEL SHEVAROYS: Hotel Shevaroys’s objective is to provid e the best, comfortable . memorable and luxurious trip to Yercaud. Hotel provides easy access to an excellent variety of facilities. MISSION STATEMENT:To be recognized as one of the best first-class hotels in Yercaud and to constantly strive to improve, allowing us to prosper as a business for the benefit of our guests, our employees and our owner. VISION: The success of any business is contingent on the ability to meet and exceed customer expectations. At the Hotel Shevaroys, we are proud of our strong commitment to both our guests and our team members. We recognize that the delivery of exemplary guest services dependent on a group of caring team members who share common goals and a true spirit to serve.Those goals and service spirit are expressed in Our Big Three, which lies at the heart of our hotel mission statement our hotel is a place where every guest receives100% satisfaction in the service, products and environment we proudly provide. VALUES: It is one of our main values th at our guest should enjoy luxurious time in our hotel. SUBSIDARIES: The subsidiaries of Hotel Shevaroys are * Malar Mess Pure vegetarian hotel located in Yercaud. * Karupaiah hotel. Spicy non vegetarian hotel in Yercaud. * Shevaroys institute of hotel management, Yercaud. * Hotel Salem Shevaroys. 4.MAJOR PLAYERS OF HOTEL INDUSTRY IN YERCAUD 1. The Regent Hill Side Resort. 2. Grand Palace & Spa. 3. GRT Nature Trails Hotel. 4. The Lake Forest Hostel Yercaud. 5. Grange Resort 6. Sterling Resort 7. Classic Cottage 8. Wellington Hill Resort 9. Hills Resort 10. Yercaud International 11. Tamilnadu Tourism Development Corporation. 12. Silver Holiday Cottages 13. Ponkailash Holiday Home 14. Star Holiday Inn 5. ORGANIZATIONAL STRUCTURE OF HOTEL SHAVEROYS 6. FUNCTIONS OF THE DEPARTMENT The major departments of the restaurant are: * Food and beverages department * Service department House keeping * Accounts department * Marketing department * Front desk (reception) department. The five departme nts are actively working with the co-ordination. These five departments come under general manager Mr. Umar Sheriff. The operational departments of the hotel are * Housekeeping department * Food and beverages department * Front office department The strategic departments of the hotel are * Marketing department * Finance department 7. FINANCE DEPARTMENT: * The H. R united finance and human resources departments are managed by Mr. Kailasm with two assistant’s graduates. The finance department inclined purchases, sales, and salaries of the employees. * A key area in accounting, accounts payable ensures that all bills are paid on time and all discounts are taken minimizing the costs of the hotel. * Accountants work closely with the purchasing department to verify that all invoices to be paid are indeed invoices of the hotel. * The assistant accountant divides the various functions to be performed so that the workload will be even. * Assistant might be responsible for daily transa ctions while another works on special projects, budgets, analyses. Shevaroys keeps two ledgers: the guest ledger is associated with the guests staying at the hotel while the city ledger contains all other billings. * The accounting department has a person in accounts receivable working with the city ledger so the hotel is able to bill and collect revenues due. Human Resource * The company recruits the employees directly from their own hotel institute and other institutes. * The employees are trained as per the performance appraisal. * The work securities provided to employees specially women. * The company provides monthly groceries to the employees from their supermarket. Free medical checkups facilities are provided to the employee 8. FOOD AND BEVERAGES DEPARTMENT * Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc. * Food and Beverage Service is the service of Food made in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises, which can be: Restaurants, Bars, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools, Colleges, Hospitals, Prisons, Takeaway, etc * Mr. Raja prakash is the manager of the department. Food and beverages department includes: * Bar * Kitchen * Red dragon Resto-bar Duties of Food and Beverages Department: * The Food & Beverage department is the largest department on board comprising of various areas working together to cater to our guest’s food and beverage needs. * From mouth-watering meals to deliciously refreshing cocktails. * Entry level positions within this department include waiters, cooks, bar servers, hotel stewards. * Prepare tables or counters for meals. * Stock the service area with supplies (for example,  coffee, glassware). * Greet customers; present menus and help customers select menu items. Inform customers about daily specials. * Record orders and place them with th e kitchen and bar. * Pick up and serve orders. * Check that customers are enjoying their meals and correct any problems. * Suggest and serve desserts and beverages. * Clean and reset tables. Bar: * Mr. Neelakandan manages the bar. * Mr. Shakhi is the assistant manager of the bar. * The bar timings from 11am to 10 pm. * Local liquors are supplied. * Chicken and veg items are provided as side dish. * Liquors include 14. 5% taxes extra and service charges. Kitchen: * Here kitchen is maintained in good hygienic conditions. Mr. Rajaappa is the chief chef of the hotel. * The kitchen of Shveroys divided into Chinese and Chettinadu styles. * Kitchen consists of dish wash as sub department. * Over 20 chefs are working in a team in the kitchen. * Chefs in the hotel are well trained as well as experienced. * Shevaroys has repeated customer for its tasty food. * The kitchen is vast spacious with modern cooking articles. Resto-bar: A restobar is a pub, bar, and mini club all combined into one bu ilding. Including the huge couches and a small dancing floor. * In Shveroys resto-bar is named as Red Dragon. In this bar foreign liquors are served. * Price of the liquors includes all the taxes. * The bar fully air conditioned. * It opens at 10. 30 in the morning and at 12. 30 at night. * The bar has more local customers than tourists. * The bar is decorated with mirrors, wooden handicrafts. * The bar is also maintained in hygienic conditions. * Waiters are well trained to serve the custom. ORGANISATIONAL CHART OF FOOD AND BEVERAGES DEPARTMENT 9. HOUSE KEEPING DEPARTMENT * Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that. The customer feels comfortable only in the environment which is clean and well ordered, so cleanliness is important for health foremost also for well-being. * Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department t akes care of all rooms is often largest department in Shevaroys. * The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. * Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also.Hotel aims to make environment comfortable and offer specialized service to the guest. * Shevaroys make the ambiance as pleasant as possible by nice colour scheme, attractive furnishing and a well-kept efficient staff. * The fine accommodation and service are provided to the guest so they are pleased with the hotel. * The guest satisfaction is its primary object and the hygiene factor is always being present in the hotel. * The manager of housekeeping department is Mr. Raman a postgraduate is hotel management. * The department includes linen department, Mr.Govindarajan manages the linen department * The linen department is the Centre stage for the supporting role that the Housekeeping Department plays in the hotel. Most lin en rooms are centralized and act as a storage point and distribution center for clean linen. * Over 25 employees are working in housekeeping department of Shevaroys. ORGANISATIONAL CHART OF HOUSEKEEPING DEPRARTMENT KEY: *1 – Standard, Bougain, Old archit villas *2 – Cottage, Dalia, New archit, rooms 10. Marketing department Marketing mix: The hotel Shevaroys’s is integrating all elements of marketing mix successfully. Promotion: The basic way of promoting the hotel is by phone calls and then the personal meeting by the marketing staff, added to that they value customer’s comments too and it’s very important for promoting hotel. * Marketing staff’s public relation is very strong they meet the corporate people on a very friendly way. * Public relation in local market will remain an important element in them marketing mix presenting the hotel as a supportive member of the communicating and participating in significant local events. * For advert isement they publish broachers, and if there any new packages comes then they make it in broacher, Buffet packages etc. Words of mouth are very important for promoting any hotel but for this the hotel staff needs to be very punctual and good, added to that their services need to be very quick. * Primary focus will remain on mass communication with via print ads in trade publications and on the internet. * Direct mails campaigns to existing prospective client will increase as a cost effective meaning of target campaigning Product: * Hotel’s products are its rooms and services and better the room and services will behigher the reputation of the hotel and the quality of product. High quality services accompanied by exemplary personal service, differentiated from competition quality with an overall brand strategy, has proven to be the successful approach, generating high level of repeat business. Rooms: There 73 rooms available for cutomers with 6 types namely * Luxury Villa * De luxe Villa * Orchid room * Dahlia room * Rose room(deluxe double bedded) * Bougainvilla room (standard four bedded) * Standard double bedded room All of the rooms are calm best place to spend the time. Conference hall: * There is a conference hall called Lantana with a capacity of three undred members. * Vast spacious with wooden flooring. * Food and beverages are supplied as per the request of the customer. Price: As Shveroys is a three star hotel price of the rooms are moderate and comfortable to the travelers. * Luxury VillaRs. 5200 * Deluxe VillaRs. 4200 * Orchid roomRs. 2800 * Dahlia roomRs. 2300 * Rose roomRs. 2011 * Bougainvilla room Rs. 1700 * Standard double bedded roomRs. 1100 * The above quoted tariff is on double occupancy basis and exclusive of taxes. * Luxury & service tax 17. 65% on the published tariff. * Extra person charges Rs. 650 + taxes. Rates are inclusive of complimentary buffet breakfast served at the Silver Oak restaurant. Features: * Comprehensive variety o f rooms and luxury cottages available at wider range of prices. * Luxury and deluxe villas have individual car parking facilities. * Active room service. * 24 hour travel desk ( including air and trail travel). * Doctor on call. Marketing plan: The marketing plan of Shevaroys’s is structured to enable them to achieve the strategic goals we have set for them, in terms of increasing overall revenue as a result of differentiating their  products and services from the competition. Our marketing team of Shevaroys will ensure that the plan is implemented to the best of their ability and with the highest levels of efficiency and accuracy. Website Plan: Website plan of Shevaroys is already up and running but needs to be redesigned to give it an updated look and feel, as well as to secure interactively. The content is good but just need a refresher. Website goals of Shevaroys: The website needs to be able to do the following: * Convey our messaging of high quality, luxury business a ccommodation. Being able to make reservation online able to make changes online. Sales plan: * The sales plan hinges upon our sales strategy, sales process and, prospecting plan. * As long as we follow the plans laid below we should be in good shape. 11. FRONT OFFICE DEPARTMENT The Front Office is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, and help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out.In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff. . The front office functions can be divided into five general areas: 1. Reception 2. Bell service 3. Mail and information 4. Concierge 5. Cashiers and night auditors Duties of front office department: * The Front Office function of a Hotel is to act as the public face of the hotel, prima rily by greeting hotel patrons and checking in guests. * It also provides assistance to guests during their stay, completes their ccommodation, food and beverage, accounts and receives payment from guests. * Sell guestrooms; register guests and design guestrooms * Coordinate guest services * Maintain guest account statements and complete proper financial settlements. * Receive and process reservation requests for future overnight accommodations. * It also provides assistance to guests during their stay completes their accommodation, food and beverage accounts and receives payment from guests. ORGANISATIONAL CHART OF FRONT OFFICE KEY: H. K-House Keeping 12. SWOT ANALYSISStrength: * Unique taste. * Financial strength. * Talented employees. * Brand name. * Repeated customers. * Centre of the hill station. * Good leadership with the locals & travelers. * Sundry types of rooms. Opportunities: * Can become no. 1 restaurant in yercaud * Can expand branches all over Tamilnadu. * Can improve the hotel facilities into five star range Weakness * Old infrastructure * More competitors * No air condition rooms * No Wi-Fi facilities * No swimming pool * Very few indoor game facilities * Diversity among the workers Threats Lack of picking up of new technology new hotels will occupy the market. * Fewer travelers during winter season. * Few rooms are filled during week days. * Travelling facility is very poor during rainy season * No other entertainment except site seeing RECOMMENDATIONS: * The quality of food must be improved in hotels. * Prices of food must be reason able according to their food standard and services. * The hotels should follow new technological trends. * There must be proper marketing and sales promotion for hotel industry. * Hotel should be constructed at beautiful locations. They must raise their voice and negotiate with government for chalking out sound policies for the improvement in hotel and tourism industry. * Parking facilities must have ample space. * Room services should be according to needs of customers. * Attendants must be adequately trained, educated, well behaved and efficient. KEYS TO SUCCESS: * Continue to develop ongoing relationships with frequent and new guests. * Continue to develop and implement a strong communications plan in both national and international markets. * Leverage our strength in the local market as a member of the community by supporting local events. Identify new markets for our services such as University-based target groups. * Continue ongoing staff training and skill development to ensure the highest standards of  service. CONCLUSION This is sure that positive learning’s are more than negative learning because internship is an important part of the BBA, it has includes many learning’s including these. Confidence of the important learning of the internship because in class room we didn’t learn how to talk and conversation with the customers especially in English language s o, the internship has given us the chance to do that.Because is something that I learned with the meeting with different types of peoples exclusively for marketing peoples. Through this Internship Training, I have secured a deep practical & theoretical knowledge about the functions of various departments of Shevaroys and I am able to gain various managerial functions and how the employees are trained and how they are benefited in the company learned after this training experience.